Contact us

By phone

General enquiries

0300 123 23 23

Hours of operation

  • 24 hours a day, 7 days a week

To use text chat, please SMS: 07860 034343

Hours of operation

  • Monday - Friday: 8am - 8pm

To use text relay, please dial: 18001 0300 1232323

Text relay is a free independent service provided by BT and operated by Relay UK.

Visit the Relay UK website to find out more about this service and its operating hours.

Tissue donation

To refer a tissue donor, please call the Tissues National Referral Centre:

0800 432 0559

By email

General enquiries

For all general enquiries.

Website enquiries

For technical enquiries, comments, errors or accessibility problems with this website.

By post

NHS Blood and Transplant
Organ and Tissue Donation and Transplantation Directorate
Fox Den Road
Stoke Gifford
BS34 8RR

Complaints and compliments

If you are not happy with any aspect of the service you receive then we would welcome the opportunity to investigate your concerns. Equally, it's important to know when we get it right. 

Find out how to make a complaint or compliment.

Donor Family Care Service

The Donor Family Care Service offers help and guidance to families who have supported organ and tissue donation after the death of a loved one.

The team are there to provide support and guidance whenever you need it.

Visit the Donor Family Care Service website

Contact by phone

0330 041 2428

Hours of operation:

Monday - Friday: 8am - 5pm

Contact by email

Hours of operation:

Monday - Friday: 8am - 5pm

Media enquiries


Phone: 01923 367600 (available 24/7)

For media and journalist enquiries.

Student research projects

Due to the large volume of media enquiries we receive, we are not able to help students with research or other projects. Our website provides comprehensive information about organ donation and transplantation. Further expert support and resources are available on our Organ Donation and Transplantation Clinical website.