Contact us

Get in touch with us

By phone By email By post
Media enquiries

Contact our press office
By phone

Opt out enquiries

0300 303 2094
Dedicated telephone line for enquiries relating to the change in the law around organ donation.
Hours of operation
Monday – Friday 8am - 8pm
Saturday and Sunday 8am - 4pm
Text relay number: 18001 0300 1232323 (24/7)
Text chat, please SMS: 07860 034343 (24/7)
General enquiries

0300 123 23 23
To use text relay, please dial: 18001 0300 1232323
To use text chat, please SMS: 07860 034343
Hours of operation
24 hours a day, 7 days a week
By email

Opt out enquiries

OptOutEnquiries@nhsbt.nhs.uk
For enquiries relating to the changes in the law around organ donation.
General enquiries

Enquiries@nhsbt.nhs.uk
For all general enquiries.
Website enquiries

Webmaster@nhsbt.nhs.uk
For technical enquiries, comments, errors or accessibility problems with this website.
Complaints and compliments

Complaintsandcompliments@nhsbt.nhs.uk
For complaints and compliments.
By post

NHS Blood and Transplant
Organ Donation and Transplantation Directorate
Fox Den Road
Stoke Gifford
BRISTOL
BS34 8RR
Media enquiries

General media enquiries

Email: pressoffice@nhsbt.nhs.uk
Phone: 01923 367600 (available 24/7)
For media and public relations enquiries.
Student research projects

Due to the large volume of media enquiries we receive, we are not able to help students with research or other projects. Our website provides comprehensive information about organ donation and transplantation. Further expert support and resources are available on our Organ Donation and Transplantation Clinical website.
System.Web.HttpException (0x80004005): Error executing child request for handler 'System.Web.Mvc.HttpHandlerUtil+ServerExecuteHttpHandlerAsyncWrapper'. ---> System.Web.HttpException (0x80004005): Error executing child request for handler 'System.Web.Mvc.HttpHandlerUtil+ServerExecuteHttpHandlerAsyncWrapper'. ---> System.Exception: Exception while creating a value. ---> System.IO.IOException: An unexpected network error occurred.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.ReadCore(Byte[] buffer, Int32 offset, Int32 count)
   at System.IO.FileStream.Read(Byte[] array, Int32 offset, Int32 count)
   at System.IO.BinaryReader.Read(Byte[] buffer, Int32 index, Int32 count)
   at Lucene.Net.Store.SimpleFSDirectory.SimpleFSIndexInput.ReadInternal(Byte[] b, Int32 offset, Int32 len)
   at Lucene.Net.Store.BufferedIndexInput.ReadBytes(Byte[] b, Int32 offset, Int32 len, Boolean useBuffer)
   at Lucene.Net.Index.CompoundFileReader.CSIndexInput.ReadInternal(Byte[] b, Int32 offset, Int32 len)
   at Lucene.Net.Store.BufferedIndexInput.Refill()
   at Lucene.Net.Store.BufferedIndexInput.ReadByte()
   at Lucene.Net.Store.IndexInput.ReadVInt()
   at Lucene.Net.Index.TermBuffer.Read(IndexInput input, FieldInfos fieldInfos)
   at Lucene.Net.Index.SegmentTermEnum.Next()
   at Lucene.Net.Index.SegmentTermEnum.ScanTo(Term term)
   at Lucene.Net.Index.TermInfosReader.Get(Term term, Boolean useCache)
   at Lucene.Net.Index.TermInfosReader.Terms(Term term)
   at Lucene.Net.Index.SegmentReader.Terms(Term t)
   at Lucene.Net.Index.DirectoryReader.MultiTermEnum..ctor(IndexReader topReader, IndexReader[] readers, Int32[] starts, Term t)
   at Lucene.Net.Index.DirectoryReader.Terms(Term term)
   at Lucene.Net.Search.WildcardTermEnum..ctor(IndexReader reader, Term term)
   at Lucene.Net.Search.WildcardQuery.GetEnum(IndexReader reader)
   at Lucene.Net.Search.MultiTermQuery.ConstantScoreAutoRewrite.Rewrite(IndexReader reader, MultiTermQuery query)
   at Lucene.Net.Search.WildcardQuery.Rewrite(IndexReader reader)
   at Lucene.Net.Search.BooleanQuery.Rewrite(IndexReader reader)
   at Lucene.Net.Search.BooleanQuery.Rewrite(IndexReader reader)
   at Lucene.Net.Search.IndexSearcher.Rewrite(Query original)
   at Lucene.Net.Search.Query.Weight(Searcher searcher)
   at Lucene.Net.Search.Searcher.CreateWeight(Query query)
   at Lucene.Net.Search.Searcher.Search(Query query, Collector results)
   at Examine.LuceneEngine.SearchResults.DoSearch(Query query, IEnumerable`1 sortField, Int32 maxResults) in X:\Projects\Examine\Examine\src\Examine\LuceneEngine\SearchResults.cs:line 109
   at Examine.LuceneEngine.Providers.BaseLuceneSearcher.Search(ISearchCriteria searchParams, Int32 maxResults) in X:\Projects\Examine\Examine\src\Examine\LuceneEngine\Providers\BaseLuceneSearcher.cs:line 182
   at Examine.LuceneEngine.Providers.BaseLuceneSearcher.Search(ISearchCriteria searchParams) in X:\Projects\Examine\Examine\src\Examine\LuceneEngine\Providers\BaseLuceneSearcher.cs:line 163
   at Umbraco.Web.PublishedCache.XmlPublishedCache.PublishedMediaCache.GetUmbracoMediaCacheValues(Int32 id)
   at Umbraco.Web.PublishedCache.XmlPublishedCache.PublishedMediaCache.<>c__DisplayClass20.<GetCacheValues>b__1f()
   at Umbraco.Core.Cache.DictionaryCacheProviderBase.<>c__DisplayClass1.<GetSafeLazy>b__0()
   --- End of inner exception stack trace ---
   at Umbraco.Core.Cache.HttpRuntimeCacheProvider.GetCacheItem(String cacheKey, Func`1 getCacheItem, Nullable`1 timeout, Boolean isSliding, CacheItemPriority priority, CacheItemRemovedCallback removedCallback, CacheDependency dependency)
   at Umbraco.Core.Cache.HttpRuntimeCacheProvider.GetCacheItem(String cacheKey, Func`1 getCacheItem, Nullable`1 timeout, Boolean isSliding, CacheItemPriority priority, CacheItemRemovedCallback removedCallback, String[] dependentFiles)
   at Umbraco.Core.Cache.DeepCloneRuntimeCacheProvider.GetCacheItem(String cacheKey, Func`1 getCacheItem, Nullable`1 timeout, Boolean isSliding, CacheItemPriority priority, CacheItemRemovedCallback removedCallback, String[] dependentFiles)
   at Umbraco.Web.PublishedCache.XmlPublishedCache.PublishedMediaCache.GetCacheValues(Int32 id, Func`2 func)
   at Umbraco.Web.PublishedCache.XmlPublishedCache.PublishedMediaCache.GetUmbracoMedia(Int32 id)
   at Umbraco.Web.PublishedCache.XmlPublishedCache.PublishedMediaCache.GetById(UmbracoContext umbracoContext, Boolean preview, Int32 nodeId)
   at Umbraco.Web.PublishedCache.ContextualPublishedCache`1.GetById(Boolean preview, Int32 contentId)
   at Our.Umbraco.PropertyConverters.MultipleMediaPickerPropertyConverter.ConvertSourceToObject(PublishedPropertyType propertyType, Object source, Boolean preview)
   at Umbraco.Web.PublishedCache.XmlPublishedCache.XmlPublishedProperty.get_Value()
   at Umbraco.Web.PublishedPropertyExtension.GetValue[T](IPublishedProperty property, Boolean withDefaultValue, T defaultValue)
   at NHSBT.UI.Models.NewsCard.get_Image() in E:\19.3.01.Empire.Pink\NHSBT.UI\Models\NewsCard.generated.cs:line 81
   at ASP._Page_Views_Blocks_NewsCardBlock_NewsCardBottomBlock_cshtml.Execute()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
   at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
   at System.Web.Mvc.RazorView.RenderView(ViewContext viewContext, TextWriter writer, Object instance)
   at System.Web.Mvc.BuildManagerCompiledView.Render(ViewContext viewContext, TextWriter writer)
   at Umbraco.Core.Profiling.ProfilingView.Render(ViewContext viewContext, TextWriter writer)
   at System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResult(ControllerContext controllerContext, ActionResult actionResult)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultWithFilters(ControllerContext controllerContext, IList`1 filters, ActionResult actionResult)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<>c__DisplayClass2b.<BeginInvokeAction>b__1c()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<BeginInvokeAction>b__1e(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.CallEndDelegate(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult)
   at System.Web.Mvc.Controller.<BeginExecuteCore>b__1d(IAsyncResult asyncResult, ExecuteCoreState innerState)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End()
   at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult)
   at System.Web.Mvc.Controller.<BeginExecute>b__15(IAsyncResult asyncResult, Controller controller)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End()
   at System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult)
   at System.Web.Mvc.Controller.System.Web.Mvc.Async.IAsyncController.EndExecute(IAsyncResult asyncResult)
   at System.Web.Mvc.MvcHandler.<BeginProcessRequest>b__5(IAsyncResult asyncResult, ProcessRequestState innerState)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End()
   at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult)
   at System.Web.Mvc.MvcHandler.System.Web.IHttpAsyncHandler.EndProcessRequest(IAsyncResult result)
   at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerAsyncWrapper.<>c__DisplayClassa.<EndProcessRequest>b__9()
   at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerWrapper.<>c__DisplayClass4.<Wrap>b__3()
   at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerWrapper.Wrap[TResult](Func`1 func)
   at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerWrapper.Wrap(Action action)
   at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerAsyncWrapper.EndProcessRequest(IAsyncResult result)
   at System.Web.HttpServerUtility.ExecuteInternal(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage, VirtualPath path, VirtualPath filePath, String physPath, Exception error, String queryStringOverride)
   at System.Web.HttpServerUtility.ExecuteInternal(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage, VirtualPath path, VirtualPath filePath, String physPath, Exception error, String queryStringOverride)
   at System.Web.HttpServerUtility.Execute(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage)
   at System.Web.HttpServerUtility.Execute(IHttpHandler handler, TextWriter writer, Boolean preserveForm)
   at System.Web.HttpServerUtilityWrapper.Execute(IHttpHandler handler, TextWriter writer, Boolean preserveForm)
   at System.Web.Mvc.Html.ChildActionExtensions.ActionHelper(HtmlHelper htmlHelper, String actionName, String controllerName, RouteValueDictionary routeValues, TextWriter textWriter)
   at System.Web.Mvc.Html.ChildActionExtensions.RenderAction(HtmlHelper htmlHelper, String actionName, String controllerName, Object routeValues)
   at ASP._Page_Views_Blocks_SharedContentBlock_SharedContentBottomBlock_cshtml.Execute()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
   at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
   at System.Web.Mvc.RazorView.RenderView(ViewContext viewContext, TextWriter writer, Object instance)
   at System.Web.Mvc.BuildManagerCompiledView.Render(ViewContext viewContext, TextWriter writer)
   at Umbraco.Core.Profiling.ProfilingView.Render(ViewContext viewContext, TextWriter writer)
   at System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResult(ControllerContext controllerContext, ActionResult actionResult)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultWithFilters(ControllerContext controllerContext, IList`1 filters, ActionResult actionResult)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<>c__DisplayClass2b.<BeginInvokeAction>b__1c()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<BeginInvokeAction>b__1e(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.CallEndDelegate(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult)
   at System.Web.Mvc.Controller.<BeginExecuteCore>b__1d(IAsyncResult asyncResult, ExecuteCoreState innerState)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End()
   at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult)
   at System.Web.Mvc.Controller.<BeginExecute>b__15(IAsyncResult asyncResult, Controller controller)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End()
   at System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult)
   at System.Web.Mvc.Controller.System.Web.Mvc.Async.IAsyncController.EndExecute(IAsyncResult asyncResult)
   at System.Web.Mvc.MvcHandler.<BeginProcessRequest>b__5(IAsyncResult asyncResult, ProcessRequestState innerState)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End()
   at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult)
   at System.Web.Mvc.MvcHandler.System.Web.IHttpAsyncHandler.EndProcessRequest(IAsyncResult result)
   at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerAsyncWrapper.<>c__DisplayClassa.<EndProcessRequest>b__9()
   at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerWrapper.<>c__DisplayClass4.<Wrap>b__3()
   at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerWrapper.Wrap[TResult](Func`1 func)
   at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerWrapper.Wrap(Action action)
   at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerAsyncWrapper.EndProcessRequest(IAsyncResult result)
   at System.Web.HttpServerUtility.ExecuteInternal(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage, VirtualPath path, VirtualPath filePath, String physPath, Exception error, String queryStringOverride)
   at System.Web.HttpServerUtility.ExecuteInternal(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage, VirtualPath path, VirtualPath filePath, String physPath, Exception error, String queryStringOverride)
   at System.Web.HttpServerUtility.Execute(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage)
   at System.Web.HttpServerUtility.Execute(IHttpHandler handler, TextWriter writer, Boolean preserveForm)
   at System.Web.HttpServerUtilityWrapper.Execute(IHttpHandler handler, TextWriter writer, Boolean preserveForm)
   at System.Web.Mvc.Html.ChildActionExtensions.ActionHelper(HtmlHelper htmlHelper, String actionName, String controllerName, RouteValueDictionary routeValues, TextWriter textWriter)
   at System.Web.Mvc.Html.ChildActionExtensions.RenderAction(HtmlHelper htmlHelper, String actionName, String controllerName, Object routeValues)
   at ASP._Page_Views_Partials_Grid_Editors_DocTypeGridEditor_sharedContent_cshtml.Execute()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
   at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
   at System.Web.Mvc.RazorView.RenderView(ViewContext viewContext, TextWriter writer, Object instance)
   at System.Web.Mvc.BuildManagerCompiledView.Render(ViewContext viewContext, TextWriter writer)
   at Umbraco.Core.Profiling.ProfilingView.Render(ViewContext viewContext, TextWriter writer)
   at System.Web.Mvc.HtmlHelper.RenderPartialInternal(String partialViewName, ViewDataDictionary viewData, Object model, TextWriter writer, ViewEngineCollection viewEngineCollection)
   at System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData)
   at Our.Umbraco.DocTypeGridEditor.Web.Extensions.HtmlHelperExtensions.RenderDocTypeGridEditorItem(HtmlHelper helper, IPublishedContent content, String editorAlias, String viewPath, String previewViewPath)
   at ASP._Page_app_plugins_doctypegrideditor_render_doctypegrideditor_cshtml.Execute()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
   at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
   at System.Web.Mvc.RazorView.RenderView(ViewContext viewContext, TextWriter writer, Object instance)
   at System.Web.Mvc.BuildManagerCompiledView.Render(ViewContext viewContext, TextWriter writer)
   at Umbraco.Core.Profiling.ProfilingView.Render(ViewContext viewContext, TextWriter writer)
   at System.Web.Mvc.HtmlHelper.RenderPartialInternal(String partialViewName, ViewDataDictionary viewData, Object model, TextWriter writer, ViewEngineCollection viewEngineCollection)
   at System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData)
   at System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model)
   at ASP._Page_Views_Partials_grid_editors_base_cshtml.Execute()